The Big in Japan team develops intellectual property to allow brands to create unique interactions with their customers. Our clients include FOX Television, LEGO, TechData, The United States Postal Service and The Federal Reserve to name a few.
Our latest development, ServiceGuy, utilizes patent pending technology to allow for ‘live connections’ between homeowners and service providers. ServiceGuy is a real world example (visit http://serviceguy.org) of the type of interaction that is possible utilizing our technology. Our team is prepared to implement our technology within your brand’s internet presence, allowing for a private label experience for your customers.
Typical referral systems focus on demographic matching, while ServiceGuy allows for ‘availability matching.’ Combined with your existing referral system (or a new system we implement), the underlying ServiceGuy technology will allow you to provide immediate ‘live connections’ between homeowners (users) and contractors (service providers). In many cases an immediate connection is more valuable than a perfect connection. What if you could offer users the ability immediately talk to a service provider 24/7? The ServiceGuy call engine can call 25-250 service providers at the same time, ensuring at least one provider is available to take the user’s call. For example:
Each service provider who accepts the call from the ServiceGuy call engine is prompted to press a key to indicate their availability. The first provider to do so is given answering instructions and is connected to the user. The call is recorded for the service provider’s records.
The system can call the user at a later date (1 day, 1 week or 1 month) and request feedback about the service provider. Feedback can then be used to increase or decrease a providers position in the call queue.
For more information please contact:
Alexander Muse
amuse@biggu.com
1+214.558.1079
October 19th, 2007 at 8:37 am
Hi,
I really like the idea of service guy, but I’m wondering if the way you make your money is by selling us a future phone connection?
Thanks very much
November 2nd, 2007 at 10:13 am
I am very interested in this. Please have someone contact me directly.
Jason M. Richards
J&S Pump Systems and Service
903-288-4673
November 9th, 2007 at 10:28 am
I have used a service similar to this. That service pits many providers at a competition scramble. I feel this is not a conducive performance for a quality end result.
Would your service use the same model?
If this service is free how are the operating expense(s) payed? We all know nothing is free. How is your service compensated?
Please reply
Thank you
handy hun
November 13th, 2007 at 12:44 pm
Please ad us to your call list. Thank You
We are a full service moving & storage company
November 13th, 2007 at 9:40 pm
Tell me more about this. How about an e mail to home owners. You must have seen my ad on many subjects. I have specialties i do im not sure your service is what i need. Can i be specic about what calls i will accept?
July 10th, 2008 at 7:37 pm
I think this is a great program but I don’t think that the service industry is the best place the implement it, mostly because I don’t see how you can monetize it.
It would be much better suited as a call answering software for a large company or perhaps a type of software for telemarketers that receive calls.
I just don’t see how you can monetize it in the service industry, free is fine, but who will pay money just to participate in a race to the phone with 249 other service providers?