Jun
17
Dell decided not to get Dell’d again
The popular Consumerist blog listed 22 tips for getting the best deal out of Dell as leaked by a former employee. Dell responded by sending a nasty legal threat. The blogosphere responded negatively and Dell after spending the day thinking about their position said, “”Okay, we goofed. We shouldn’t have sent a notice. To my earlier point, we appreciate the reminder from the community. Point taken.”
Clearly Dell is paying attention to its customers. Ken Fisher noted that, ” The silliest thing about it all is that the 22 tips are by and large all well-known strategies for getting the best deal out of Dell. There’s nothing in the list that’s damaging to Dell or particularly revealing—at least, certainly no damaging than what could already be found on forums across the Internet.” In any event, while it would have been smarter for Dell to have avoided the incident, they showed good judgment in their response. WTG Dell…
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