May
15
Quick Project: Service Guy Referral Network
My pool guy stopped showing up a month ago. I tried Craigslist, but it was too hard to reach an actual pool guy. I guess most of them are cleaning pools and not answering their phones. It only makes sense. Yesterday I thought about the system we built for Architel and thought it might help me with my pool guy problem.
Architel’s referral system allows the sales team to transfer non-qualified prospects looking for immediate IT support to independent contractors. We entered the cell phone numbers of more than 25 computer guys into a dedicated phone system and when we find someone who need help now (i.e. help Architel can’t provide) the system calls all 25+ engineers at the same time. The first person to pick up their phone and press one (i.e. indicating their ability to take an immediate support request) is connected to the caller. There is always atleast one guy available to take a call. Neat huh?
Well, Mike built this system for Architel and I thought, “why don’t we apply this same idea to other ’service’ business like pool guys? It seemed simple enough and since we already built it, why not create a referral network for a number of services in each city. The system is NOT a matching engine, but rather a system that allows for immediate connections between people who need service and those who provide it. No emails or voice mail messages ~ just live connections. We call it ‘ServiceGuy’ (guy is gender neutral in my world).
This evening Jeremy laid out a simple design and after RailsConf, the guys plan to populate Dallas. LogoWorks is doing the logo (cross fingers). Thoughts? Ideas?
[...] found a great pool guy for our old one. The project is described in a post titled, "Quick Project: ServiceGuy Referral Network." Here is a draft of the website [...]
Pingback by Texas Startup Blog: Web 2.0 and Social Media by Alexander Muse » Blog Archive » I needed a new pool guy so. . . — May 15, 2007 @ 8:34 pm
[...] found a great pool guy for our old one. The project is described in a post titled, "Quick Project: ServiceGuy Referral Network." Here is a draft of the website [...]
Pingback by Texas Startup Blog: Web 2.0 and Social Media by Alexander Muse » Blog Archive » I needed a new pool guy so. . . — May 15, 2007 @ 8:34 pm
[...] is ServiceGuy? I wrote about it back in May in a post titled, "Quick Project: ServiceGuy Referral Network" when I was having trouble finding a pool guy. The idea is simple: You need help [...]
Pingback by Texas Startup Blog: Web 2.0 and Social Media by Alexander Muse » Blog Archive » ServiceGuy, better late than never! — August 6, 2007 @ 7:42 pm
[...] is ServiceGuy? I wrote about it back in May in a post titled, "Quick Project: ServiceGuy Referral Network" when I was having trouble finding a pool guy. The idea is simple: You need help [...]
Pingback by Texas Startup Blog: Web 2.0 and Social Media by Alexander Muse » Blog Archive » ServiceGuy, better late than never! — August 6, 2007 @ 7:42 pm
[...] couple of months. What is ServiceGuy? I wrote about it back in May in a post titled, “Quick Project: ServiceGuy Referral Network” when I was having trouble finding a pool guy. The idea is simple: You need help now. You [...]
Pingback by Big in Japan: Providing Social Media Solutions » Blog Archive » Need a computer guy in . . . — October 9, 2007 @ 11:23 am
[...] couple of months. What is ServiceGuy? I wrote about it back in May in a post titled, “Quick Project: ServiceGuy Referral Network” when I was having trouble finding a pool guy. The idea is simple: You need help now. You [...]
Pingback by Big in Japan: Providing Social Media Solutions » Blog Archive » Need a computer guy in . . . — October 9, 2007 @ 11:23 am
[...] of months. What is ServiceGuy? I wrote about it back in May in a post titled, "Quick Project: ServiceGuy Referral Network" when I was having trouble finding a pool guy. The idea is simple: You need help [...]
Pingback by Texas Startup Blog: Web 2.0 and Social Media by Alexander Muse » Blog Archive » Good computer guys hard to find in [insert city name]? — October 9, 2007 @ 11:25 am
[...] of months. What is ServiceGuy? I wrote about it back in May in a post titled, "Quick Project: ServiceGuy Referral Network" when I was having trouble finding a pool guy. The idea is simple: You need help [...]
Pingback by Texas Startup Blog: Web 2.0 and Social Media by Alexander Muse » Blog Archive » Good computer guys hard to find in [insert city name]? — October 9, 2007 @ 11:25 am
[...] the last four months ServiceGuy went from and simple idea to a nationwide service with more than 1000 contractors in ten cities. The 1,000th contractor [...]
Pingback by Texas Startup Blog: exploring the attention econcomy, social graphs and social platform startups » Blog Archive » ServiceGuy Reaches 1000 Contractors — November 29, 2007 @ 9:18 pm
[...] the last four months ServiceGuy went from and simple idea to a nationwide service with more than 1000 contractors in ten cities. The 1,000th contractor [...]
Pingback by Texas Startup Blog: exploring the attention econcomy, social graphs and social platform startups » Blog Archive » ServiceGuy Reaches 1000 Contractors — November 29, 2007 @ 9:18 pm
[...] the last four months ServiceGuy went from and simple idea to a nationwide service with more than 1000 contractors in ten cities. The 1,000th contractor to [...]
Pingback by Big in Japan: Providing Social Media Solutions » Blog Archive » ServiceGuy Reaches 1000 Contractors — December 6, 2007 @ 4:31 pm
[...] the last four months ServiceGuy went from and simple idea to a nationwide service with more than 1000 contractors in ten cities. The 1,000th contractor to [...]
Pingback by Big in Japan: Providing Social Media Solutions » Blog Archive » ServiceGuy Reaches 1000 Contractors — December 6, 2007 @ 4:31 pm