Jan
27
Blogging for Customer Support
Scott Ryan is using his Architel blog to roll out information about SimpleTicket, the new trouble ticket system developed for his clients. Architel was the first outsourced IT support company in Dallas to provide all-you-can-eat computer support for one flat fee.
In addition to a CEO blog, where Scott posts his POV as an executive running a growing company, Architel uses its news blog to offer IT tips, productivity hacks and information that is useful for the 70 Dallas-area companies for which it provides outsourced computer support. Sometimes it’s desktop issues. Sometimes it’s how to best escalate issues for quick resolution. They’ve been blogging the creation of SimpleTicket since the beginning, and launched a separate SimpleTicket blog to handle the flow of info requests that project has generated.
SimpleTicket is an open source ticketing system developed in Rails by Kevin Marvin. Rock star designer Dan Cederholm, of SimpleBits, did the design work for the application. Oh, and I came up with the name.
No Responses to “Blogging for Customer Support”
No comments yet.
RSS feed for comments on this post. TrackBack URL
Leave a Reply